At EP-Biomass CZ (“we”, “our”, “us”), accessible from [Your Website URL, e.g., https://ep-biomass.cz/], we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a quote, or contact us.

By using our website, you agree to the collection and use of information in accordance with this policy.

1) Information We Collect

We may collect and process the following types of information when you interact with us:

a) Personal Information

We collect personal information that you voluntarily provide to us when you contact us, request a wood pellet quotation, or fill out a form. This may include:

  • Full name

  • Email address

  • Phone number

  • Company name (if applicable)

  • Address (if provided, essential for calculating delivery and ensuring stable supply chain logistics)

  • Any information you voluntarily submit in messages, inquiries, or technical support requests.

b) Automatically Collected Information

When you visit our website, certain information may be collected automatically. This data is essential for our modern vision of efficient website functionality, analytics, and security purposes. It may include:

Referring URLs

IP address

Browser type and version

Device information

Pages visited and time spent on the site (helping us understand which biomass solutions interest you most)

2) How We Use Your Information

As wood pellet specialists focused on high-performance energy solutions, we use the information we collect for the following purposes:

  • To respond to inquiries and quotation requests for your residential or industrial heating needs.

  • To provide technical information about our wood pellet products, quality standards (like ENplus A1), and biomass services.

  • To improve our website performance and user experience, ensuring our “Modern Vision” section and “Knowledge Cards” are accessible.

  • To manage and optimize our supply chain and guarantee consistent delivery logistics to your location.

  • To comply with legal and regulatory obligations (including carbon reporting and ecological impact).

  • To prevent fraud, abuse, or security threats, protecting our “knowledge hub.”

We do not sell, rent, or trade your personal data to third parties.

3) Legal Basis for Processing (GDPR)

We process personal data based on one or more of the following legal grounds:

Legitimate business interests (e.g., improving our product offerings, guaranteeing reliability, and ensuring high-capacity operations) that do not override your rights.

Your consent (e.g., when you request a quote or subscribe to our “Biomass Hub” blog).

Performance of a contract or pre-contractual request (e.g., fulfilling an order or calculating shipping logistics).

Compliance with legal obligations (e.g., satisfying tax or ecological compliance regulations).

4) Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, support our modern design, and analyze website traffic.

Cookies may include:

  • Necessary cookies (for the core functionality of our “Modern Vision” and interactive sections).

  • Analytical cookies (to understand visitor behavior and improve our biomass information delivery).

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the visual attractiveness and functionality of our website.

5) Data Sharing and Disclosure

We may share your data only in the following circumstances:

  • With trusted service providers (e.g., logistics partners for pellet delivery, IT support teams) who assist in operating our website and supply chain, strictly under confidentiality agreements.

  • When required by law or legal process.

  • To protect our rights, property, or safety and that of our users and partners.

We ensure that any third parties we work with comply with applicable data protection regulations.

6) Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, such as managing a stable wood pellet supply for you or as required by law.

7) Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. We utilize modern encryption and secure systems to protect the “Knowledge Hub.”

However, no method of transmission over the Internet or industrial system is 100% secure.

8) Your Data Protection Rights (EU Users)

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access your personal data and receive information on how we process it.

  • Request correction of inaccurate data.

  • Request deletion of your data (“the right to be forgotten”).

  • Restrict or object to data processing.

  • Request data portability.

  • Withdraw consent at any time.

To exercise any of these rights, please contact us using the details below.

9) Third-Party Links

Our website may contain links to third-party websites (e.g., quality certification bodies or industry associations). We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies.

10) Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect technological advancements or new industry regulations. Any changes will be posted on this page with an updated revision date.

11) Contact Information

If you have any questions about this Privacy Policy, how we handle your data, or would like to request a quote for our high-performance wood pellets, please contact us:

  • Email:

  • Phone: